Trade Protection on every order · Verified manufacturers worldwide
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Answers to the questions buyers and suppliers ask most.

Quick links

To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.

Buying

How do I buy on TwoDock?

Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.

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Is there a cart or direct checkout?

No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.

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大批量下單前可以申請樣品嗎?

可以。打開任意產品並選擇「申請樣品」,即可諮詢樣品價格和運費 — 樣品通常只收取少量費用。

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How does NDA protection work on TwoDock?

When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.

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Payments & protection

How does Trade Protection work?

Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.

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Is my payment information safe?

Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.

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如何支付訂單?

接受供應商報價後,透過 TwoDock 支付準確金額 — 支援銀行卡、PayPal、Apple Pay 或銀行轉帳。款項將由平台託管,直至訂單條款得到履行。(演示版:付款為模擬。)

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Shipping & delivery

物流如何運作?

物流條款在報價單中與供應商約定(貿易術語、港口、交期)。可在任意產品頁使用運費估算查看參考運費,並在訂單頁追蹤進度。

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訂單未送達或破損怎麼辦?

所有已付款訂單均受貿易保障。未發貨、遺失或與約定規格不符時,可從訂單頁發起糾紛並申請全額退款。

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Selling on TwoDock

How do I become a supplier?

Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.

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供應商如何認證?

供應商在發佈產品前需完成包括營業執照審核在內的認證流程。認證供應商的產品、店舖和報價單均帶有 ✓ 徽章。

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Platform & AI tools

What does the AI assistant do?

AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.

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Still need help?

Ask our AI assistant — it knows the marketplace inside out.

We aim to reply within 1 business day.

Get help step by step Contact support AI 模式