Trade Protection on every order · Verified manufacturers worldwide
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Help Center

Answers to the questions buyers and suppliers ask most.

Quick links

To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.

Buying

How do I buy on TwoDock?

Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.

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Is there a cart or direct checkout?

No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.

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대량 주문 전 샘플을 요청할 수 있나요?

네. 상품을 열고 '샘플 요청'을 선택해 샘플 가격과 배송비를 문의하세요 — 샘플은 보통 소액의 비용이 부과됩니다.

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How does NDA protection work on TwoDock?

When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.

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Payments & protection

How does Trade Protection work?

Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.

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Is my payment information safe?

Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.

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주문 결제는 어떻게 하나요?

공급업체 견적을 수락한 후 TwoDock를 통해 정확한 금액을 결제하세요 — 카드, PayPal, Apple Pay, 은행 송금 가능. 주문 조건이 충족될 때까지 결제금은 에스크로에 보관됩니다. (데모: 결제는 시뮬레이션입니다.)

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Shipping & delivery

배송은 어떻게 이루어지나요?

배송 조건은 견적에서 공급업체와 합의합니다(인코텀즈, 항구, 리드타임). 각 상품 페이지의 배송비 견적으로 참고 요금을 확인하고 주문 페이지에서 진행 상황을 추적하세요.

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주문이 도착하지 않거나 파손된 경우?

결제된 모든 주문은 무역 보호 대상입니다. 주문 페이지에서 분쟁을 제기하면 미발송·분실·사양 불일치 시 전액 환불을 청구할 수 있습니다.

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Selling on TwoDock

How do I become a supplier?

Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.

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공급업체는 어떻게 인증되나요?

공급업체는 상품 게시 전 사업자 등록증 심사を含む 인증을 완료합니다. 인증된 공급업체는 상품, 스토어, 견적에 ✓ 배지를 표시합니다.

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Platform & AI tools

What does the AI assistant do?

AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.

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Still need help?

Ask our AI assistant — it knows the marketplace inside out.

We aim to reply within 1 business day.

Get help step by step Contact support AI 모드