Help Center
Answers to the questions buyers and suppliers ask most.
Quick links
To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.
Buying
How do I buy on TwoDock?
Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.
Is there a cart or direct checkout?
No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.
Posso richiedere un campione prima di ordinare all'ingrosso?
Sì. Apri un prodotto e scegli “Richiedi campione” per conoscere prezzo del campione e spedizione — i campioni di solito hanno un piccolo costo.
How does NDA protection work on TwoDock?
When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.
Payments & protection
How does Trade Protection work?
Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.
Is my payment information safe?
Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.
Come pago un ordine?
Dopo aver accettato il preventivo del fornitore, paga l'importo esatto tramite TwoDock — con carta, PayPal, Apple Pay o bonifico. Il pagamento è trattenuto in garanzia finché i termini dell'ordine non sono rispettati. (Demo: pagamenti simulati.)
Shipping & delivery
Come funziona la spedizione?
Le condizioni di spedizione sono concordate con il fornitore nel preventivo (incoterm, porto, lead time). Usa lo stimatore di spedizione in ogni pagina prodotto per tariffe indicative e segui l'avanzamento dalla pagina dell'ordine.
Cosa succede se il mio ordine non arriva o arriva danneggiato?
Ogni ordine pagato è coperto dalla Protezione commerciale. Apri una controversia dalla pagina dell'ordine per ottenere un rimborso completo se l'ordine non viene spedito, si perde o non è conforme alle specifiche concordate.
Selling on TwoDock
How do I become a supplier?
Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.
Come vengono verificati i fornitori?
I fornitori completano una verifica che include la licenza commerciale prima di poter pubblicare prodotti. I fornitori verificati espongono il badge ✓ su prodotti, vetrine e preventivi.
Platform & AI tools
What does the AI assistant do?
AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.
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