Help Center
Answers to the questions buyers and suppliers ask most.
Quick links
To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.
Buying
How do I buy on TwoDock?
Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.
Is there a cart or direct checkout?
No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.
Can I request a sample before ordering in bulk?
Yes. Open any product and choose “Request sample” to ask the supplier for sample pricing and shipping — samples are usually charged at a small fee.
How does NDA protection work on TwoDock?
When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.
Payments & protection
How does Trade Protection work?
Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.
Is my payment information safe?
Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.
How do I pay for an order?
Once you accept a supplier's quotation, you pay the exact amount through TwoDock — by card, PayPal, Apple Pay or bank transfer. Your payment is held in escrow until the order terms are met. (Demo: payments are simulated.)
Shipping & delivery
How does shipping work?
Shipping terms are agreed with the supplier in the quotation (incoterm, port, lead time). Use the shipping estimator on any product page for indicative rates, and track progress from your order page.
What if my order doesn't arrive or arrives damaged?
Every paid order is covered by Trade Protection. Open a dispute from your order page and you can claim a full refund if the order doesn't ship, goes missing, or doesn't match the agreed specifications.
Selling on TwoDock
How do I become a supplier?
Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.
How are suppliers verified?
Suppliers complete a verification process including business license checks before they can publish products. Verified suppliers carry the ✓ badge on their products, storefront and quotations.
Platform & AI tools
What does the AI assistant do?
AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.
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