Trade Protection on every order · Verified manufacturers worldwide
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Answers to the questions buyers and suppliers ask most.

Quick links

To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.

Buying

How do I buy on TwoDock?

Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.

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Is there a cart or direct checkout?

No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.

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Posso solicitar uma amostra antes de comprar em grande volume?

Sim. Abra qualquer produto e escolha “Solicitar amostra” para consultar preço da amostra e frete — amostras geralmente têm custo reduzido.

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How does NDA protection work on TwoDock?

When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.

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Payments & protection

How does Trade Protection work?

Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.

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Is my payment information safe?

Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.

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Como pago um pedido?

Após aceitar a cotação do fornecedor, pague o valor exato via TwoDock — com cartão, PayPal, Apple Pay ou transferência. Seu pagamento fica em custódia até o cumprimento dos termos. (Demo: pagamentos simulados.)

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Shipping & delivery

Como funciona o frete?

As condições de frete são acordadas com o fornecedor na cotação (incoterm, porto, prazo). Use o estimador de frete em qualquer página de produto para tarifas indicativas e acompanhe o progresso na página do pedido.

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E se meu pedido não chegar ou chegar danificado?

Todo pedido pago é coberto pela Proteção Comercial. Abra uma disputa na página do pedido para exigir reembolso total se o pedido não for enviado, se perder ou não estiver conforme as especificações acordadas.

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Selling on TwoDock

How do I become a supplier?

Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.

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Como os fornecedores são verificados?

Os fornecedores passam por verificação incluindo licença comercial antes de publicar produtos. Fornecedores verificados exibem o selo ✓ em produtos, lojas e cotações.

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Platform & AI tools

What does the AI assistant do?

AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.

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Still need help?

Ask our AI assistant — it knows the marketplace inside out.

We aim to reply within 1 business day.

Get help step by step Contact support Modo IA