Trade Protection on every order · Verified manufacturers worldwide
Back

Help Center

Answers to the questions buyers and suppliers ask most.

Quick links

To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.

Buying

How do I buy on TwoDock?

Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.

Was this helpful?
Is there a cart or direct checkout?

No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.

Was this helpful?
Bisakah saya meminta sampel sebelum memesan dalam jumlah besar?

Ya. Buka produk apa pun dan pilih “Minta sampel” untuk menanyakan harga sampel dan pengiriman — sampel biasanya dikenakan biaya kecil.

Was this helpful?
How does NDA protection work on TwoDock?

When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.

Was this helpful?

Payments & protection

How does Trade Protection work?

Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.

Was this helpful?
Is my payment information safe?

Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.

Was this helpful?
Bagaimana cara membayar pesanan?

Setelah menerima penawaran pemasok, bayar jumlah pastinya melalui TwoDock — dengan kartu, PayPal, Apple Pay, atau transfer bank. Pembayaran Anda ditahan di escrow hingga syarat pesanan terpenuhi. (Demo: pembayaran disimulasikan.)

Was this helpful?

Shipping & delivery

Bagaimana pengiriman bekerja?

Ketentuan pengiriman disepakati dengan pemasok dalam penawaran (incoterm, pelabuhan, lead time). Gunakan estimator pengiriman di halaman produk untuk tarif indikatif, dan lacak progres dari halaman pesanan Anda.

Was this helpful?
Bagaimana jika pesanan saya tidak tiba atau rusak?

Setiap pesanan berbayar dilindungi Perlindungan Perdagangan. Buka sengketa dari halaman pesanan Anda dan klaim pengembalian dana penuh jika pesanan tidak dikirim, hilang, atau tidak sesuai spesifikasi yang disepakati.

Was this helpful?

Selling on TwoDock

How do I become a supplier?

Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.

Was this helpful?
Bagaimana pemasok diverifikasi?

Pemasok menyelesaikan verifikasi termasuk pemeriksaan izin usaha sebelum dapat mempublikasikan produk. Pemasok terverifikasi membawa lencana ✓ pada produk, etalase, dan penawaran mereka.

Was this helpful?

Platform & AI tools

What does the AI assistant do?

AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.

Was this helpful?

Still need help?

Ask our AI assistant — it knows the marketplace inside out.

We aim to reply within 1 business day.

Get help step by step Contact support Mode AI