Help Center
Answers to the questions buyers and suppliers ask most.
Quick links
To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.
Buying
How do I buy on TwoDock?
Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.
Is there a cart or direct checkout?
No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.
¿Puedo solicitar una muestra antes de comprar al por mayor?
Sí. Abra cualquier producto y elija «Solicitar muestra» para consultar precio de muestra y envío — las muestras suelen tener un costo reducido.
How does NDA protection work on TwoDock?
When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.
Payments & protection
How does Trade Protection work?
Su pago se registra en el libro de fideicomiso de demostración y se libera al proveedor solo después de que confirme la entrega. El pago real en fideicomiso aún no está disponible. Si las mercancías no llegan o no coinciden con la cotización, puede abrir una disputa y solicitar un reembolso.
Is my payment information safe?
Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.
¿Cómo pago un pedido?
Tras aceptar la cotización del proveedor, pague el monto exacto a través de TwoDock — con tarjeta, PayPal, Apple Pay o transferencia. Su pago se mantiene en custodia hasta que se cumplan los términos. (Demo: pagos simulados.)
Shipping & delivery
¿Cómo funciona el envío?
Las condiciones de envío se acuerdan con el proveedor en la cotización (incoterm, puerto, plazo). Use el estimador de envío en cualquier página de producto para tarifas indicativas y siga el progreso desde su página de pedido.
¿Qué pasa si mi pedido no llega o llega dañado?
Todo pedido pagado está cubierto por la Protección Comercial. Abra una disputa desde su página de pedido y podrá reclamar un reembolso total si el pedido no se envía, se pierde o no coincide con las especificaciones acordadas.
Selling on TwoDock
How do I become a supplier?
Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.
¿Cómo se verifican los proveedores?
Los proveedores completan una verificación que incluye la licencia comercial antes de publicar productos. Los proveedores verificados llevan la insignia ✓ en sus productos, tiendas y cotizaciones.
Platform & AI tools
What does the AI assistant do?
AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.
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