Help Center
Answers to the questions buyers and suppliers ask most.
Quick links
To open a dispute you need an order: sign in, go to Orders, open the order and choose “Open dispute”.
Buying
How do I buy on TwoDock?
Browse products or post an RFQ describing what you need. Suppliers reply with formal quotations. Compare them, negotiate in chat, accept the best one — your acceptance creates a protected order, and you pay through Trade Protection.
Is there a cart or direct checkout?
No. TwoDock is a quotation-first marketplace: every order starts from an agreed quotation, so price, quantity, and terms are confirmed by both sides before payment.
大量注文前にサンプルを請求できますか?
はい。商品を開いて「サンプルをリクエスト」を選び、サンプル価格と送料を確認できます — サンプルは通常少額の料金がかかります。
How does NDA protection work on TwoDock?
When you post a requirement, tick “Protect with NDA” and write one line describing what is protected (for example, your design drawings). This option is available to verified buyers. Suppliers see your listing but cannot view or download your files — or send a quote — until they sign TwoDock’s standard non-disclosure agreement with one click. There is no waiting for your approval: signing unlocks the files immediately. You can see who signed and when on your RFQ page, and download a full audit record (agreement version, timestamps, signatory business names and IPs). The NDA is a one-way agreement (buyer to supplier) lasting 3 years. Please note: an NDA deters misuse and creates a documented legal record, but it cannot physically prevent someone from copying a file they have seen. TwoDock keeps the signed records and may suspend violators from the platform, but is not a party to the agreement and does not take legal action on your behalf.
Payments & protection
How does Trade Protection work?
Your payment is recorded in the demo escrow ledger and released to the supplier only after you confirm delivery. Real escrow-held payment is not yet available. If goods do not arrive or do not match the quotation, you can open a dispute and claim a refund.
Is my payment information safe?
Payments are processed through secure providers and every order is covered by Trade Protection. Note: payments are currently simulated for demonstration until real gateways are connected.
注文の支払い方法は?
サプライヤーの見積もりを承諾したら、TwoDock経由で正確な金額をお支払いください — カード、PayPal、Apple Pay、銀行振込が利用可能。注文条件が満たされるまでお支払いはエスクローで保全されます。(デモ:支払いはシミュレーションです。)
Shipping & delivery
配送の仕組みは?
配送条件は見積もりでサプライヤーと合意します(インコタームズ、港、リードタイム)。各商品ページの送料見積もりで参考料金を確認し、注文ページで進捗を追跡できます。
注文が届かない・破損していた場合は?
支払い済みの注文はすべてトレードプロテクションの対象です。注文ページから紛争を開き、未発送・紛失・仕様不一致の場合は全額返金を請求できます。
Selling on TwoDock
How do I become a supplier?
Register a free supplier account, complete your company profile, and submit verification documents. Once verified, you can list products and respond to RFQs.
サプライヤーの認証方法は?
サプライヤーは商品掲載前に営業ライセンス審査を含む認証を完了します。認証済みサプライヤーは商品、ストア、見積もりに✓バッジを表示します。
Platform & AI tools
What does the AI assistant do?
AI Mode helps you find the right suppliers, compare quotations, estimate landed costs, and check logistics — across products, RFQs, and orders.
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