결제부터 배송까지의 무역 보호
TwoDock을 통해 주문하고 결제한 모든 주문은 무역 보호 프로그램의 적용을 받습니다 — 결제 금액은 에스크로에 보관되며 구매자가 배송을 확인한 후에만 공급자에게 지급됩니다.
무역 보호 작동 방식
조건 합의
공급자와 정식 견적서에서 가격, 수량, 배송 및 결제 조건에 합의합니다.
TwoDock으로 결제
수락된 견적서의 정확한 금액을 TwoDock의 안전한 결제로 지불합니다.
에스크로에 보관된 결제
공급자가 생산하고 배송하는 동안 결제 금액은 에스크로에 안전하게 보관됩니다.
조건 미충족 시 환불
주문이 발송되지 않거나 분실되거나 문제가 있는 상태로 도착하면 환불을 청구하세요 — 해결을 도와드립니다.
보장 내용
Judged against your accepted quotation
Coverage is assessed against the terms you and the supplier agreed in the accepted quotation — price, quantity, Incoterm, lead time and specifications. Where the quotation is silent, our demo default quality standard applies: goods must match the listing description and photos, be of industry-standard workmanship, and be fit for ordinary use.
Two coverage modes
Pre-shipment cover
Modelled pre-shipment cover: from payment, your funds are recorded as held in the demo ledger and only released toward the supplier once shipment is confirmed. If the order never ships, you can claim a full refund of the protected amount. Real escrow-held payment is not yet available — it is coming at launch.
Post-delivery inspection window
After delivery you have an inspection window to check the goods against the quotation. Report quantity, quality or specification problems inside this window to keep your claim valid.
숫자로 보는 보호
지연 배송 보상: 보호 주문이 구매자의 귀책 없이 합의된 날짜보다 늦게 발송된 경우, 구매자는 분쟁 절차를 통해 보상을 청구할 수 있습니다.
TwoDock 주문서의 실시간 수치. 설명용 데모 데이터입니다.
환불 및 분쟁
분쟁 제기
보호 기간 내에 주문 페이지에서 문제를 설명하며 제기하세요.
양측을 심사합니다
고객과 공급업체의 증거를 합의된 견적 조건과 대조합니다.
환불
승인된 환불은 원래 결제 수단으로 반환됩니다 — 추가 수수료 없음.
Dispute timeline
Indicative demo timeframes. Each claim below is tied to the status you see on the claim page.
- 1
Claim filed
Status: Open. Your claim and evidence are recorded and the supplier is notified immediately.
- 2
Supplier responds
The supplier has about 5 days to reply or resolve directly with you. Message history on the order counts as evidence.
- 3
Automatic escalation
If there is no supplier response within about 5 days, the claim escalates to platform mediation automatically.
- 4
Decision
A mediator reviews the quotation, messages and evidence, and records a decision within about 10 days of escalation.
Try the supplier first
Most issues are fixed fastest by messaging the supplier on your order thread — a replacement shipment or partial refund is often agreed within a day.
If that fails, open a claim. Everything already written in your order and inquiry messages is kept as evidence, and you can attach photos, packing lists or test reports on the claim form.
Possible outcomes
Mediation is neutral. Depending on the evidence, a claim can end in any of these — not only refunds:
Full refund
The protected amount is returned to the buyer, e.g. order never shipped or goods fundamentally not as agreed.
Partial refund
A share of the order value is refunded, e.g. short quantity or minor quality deviation where keeping the goods is reasonable.
Ruled for the supplier
The claim is rejected and held funds are released, e.g. goods matched the quotation and the claim was filed outside the agreed terms.
What is not covered
- Change of mind after the goods match the quotation (buyer's remorse).
- Loss or damage after the goods were handed to your own forwarder or agent.
- Claims filed after the inspection window or dispute deadline has passed.
- Deals negotiated or paid outside the TwoDock platform.
- Delays caused by force majeure, customs holds, or incorrect delivery details you provided.
Late-delivery compensation
If a protected order arrives later than the lead time in the accepted quotation and no revised date was agreed, you may claim a late-delivery credit: a demo credit of up to $50 per order, capped at 10% of the order value. File it from your order page using the reason “Late delivery”. Demo only — no real credit is issued.
Defective products and returns
If goods arrive defective or not as described: report it inside the inspection window with photos, and choose your remedy — a refund of the affected value, or a replacement shipment agreed as a new quotation with the same supplier. Return shipping for defective goods is arranged case by case. Demo scope: remedies are recorded on the platform; no real logistics are booked.
Buyer voices
“The supplier missed the ship date by two weeks. The claim was straightforward and the partial credit covered my air-freight top-up.”
— Daniel K. — electronics buyer“First order with a new factory felt risky, but knowing payment was held until delivery went fine made it an easy yes.”
— Priya S. — home goods importer“Half the cartons arrived with the wrong print. Photos as evidence, supplier agreed a reprint in three days — no argument needed.”
— Marco T. — apparel sourcing managerResources
지원 결제 수단
모든 결제는 암호화되어 안전하게 처리됩니다. 데모 버전: 결제는 시뮬레이션입니다.
무역 보호는 TwoDock을 통해 주문하고 결제한 주문에만 적용됩니다. 플랫폼 외부에서 직접 결제한 금액은 보장되지 않습니다.