1. The marketplace
TwoDock provides a platform connecting buyers and suppliers. We are not a party to the sales contract between them, except for operating Trade Protection as described.
2. Accounts
You must provide accurate information when registering and keep your credentials secure. Supplier accounts require successful verification before listing products.
3. Quotations and orders
A quotation becomes binding when the buyer accepts it. The accepted quotation, including price, quantity, specifications, and delivery terms, forms the basis of the order.
4. Payments and Trade Protection
Order payments are held under Trade Protection and released to the supplier on delivery confirmation or dispute resolution. Chargebacks or payment fraud will lead to account suspension.
5. Prohibited conduct
Counterfeit goods, misrepresentation, circumventing Trade Protection, and any illegal activity are prohibited and may result in removal and legal action.
6. Changes
We may update these terms as the platform evolves. Continued use after changes take effect constitutes acceptance.
Off-platform transactions
The platform is not responsible for transactions completed outside it. Buyer Protection applies only to orders placed and paid for through the platform.
Seller verification terms
- You confirm that the GSTIN and business details you provide are accurate and belong to your business. Providing a false GSTIN will lead to a permanent ban.
- Verification fees (all prices in INR, exclusive of GST): Document Verified ₹4,999 per 12-month term; Verified Exporter ₹9,999 per 12-month term (includes an IEC check); video facility check ₹14,999 one-time (earns a “Factory-reviewed” badge, never an “audited” badge); third-party factory audit ₹49,999 plus travel at actuals per audit (available only once an audit partner is contracted — it is the only route to a “Factory-audited” badge). A verification fee is non-refundable once the verification process has started, except that you receive a full refund if TwoDock rejects your application or fails to complete the verification. Every verification purchase shows the price, the GST rate, the GST amount, and the total, and a GST invoice is issued per service.
- If the government cancels or suspends your GSTIN, we will pause your selling privileges. No refund of the verification fee is given in this case.
- You must update your legal business name, address, or GSTIN on the platform within 15 days of any change in your GST registration.
- We re-check GSTIN status periodically. By selling on the platform you agree to these re-checks.